Returns & Exchanges

At Rivera, we want you to be completely satisfied with your fashion items, which is why we offer a hassle-free 30-day return policy for all unworn and tagged merchandise. If your purchase doesn't fit perfectly or meet your expectations, our streamlined process ensures a quick exchange or full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Place the items in their original packaging with all designer tags attached and include the printed return slip inside the box.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your portal to the outside of your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.